Always inform us on email@example.com if you want to return or refund an item before sending it to us. After you did this you can send the bag to our return address below. We will refund the shipping costs later. Please send us the tracking link of your return.
Atelier the Concept – Laauw
5211 GK Den Bosch
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange*.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging**.
To complete your return, we require a receipt or proof of purchase.
* Any item that is returned more than 30 days after delivery can’t be changed or refunded.
** Any item not in its original condition, is damaged or missing parts for reasons not due to our error can’t be changed or refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and use the same return address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.